RETURNS &
REFUNDS.

Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, has a manufacturing or printing fault, or differs from what you ordered, contact us promptly. Please report the issue within 30 calendar days of receiving the item so we can meet the fulfillment provider’s claim deadline. This reporting window does not limit any longer protection required by law.

Send clear photos showing the issue and, where useful, the item’s label and packaging. We will review the information and coordinate the appropriate replacement or refund. Covered fulfillment problems are resolved without an additional replacement charge to you. Keep the item until we confirm the next step; a physical return is not normally needed for an approved quality claim.

Missing, late, or returned packages

If tracking is delayed, check the estimated delivery date and contact us if the order still has not arrived. For a package lost in transit, notify us promptly and within 30 calendar days of the estimated delivery date so we can submit a fulfillment claim. We will investigate with the fulfillment provider and the carrier and arrange the appropriate remedy for a confirmed loss, subject to applicable law.

If tracking says “delivered” but you cannot find the package, check with household members, your building, and the carrier, then contact us. A delivery scan needs investigation and does not automatically qualify as a lost-in-transit claim.

Please verify your shipping address before ordering. If a shipment is returned because of an incorrect address or because it was not collected, we will explain available reshipping options and any additional cost before you agree. The fulfillment provider may hold returned items for 30 days before they are no longer available for reshipment, so contact us promptly. We will not charge you for correcting a fulfillment error for which we are responsible.

Size choices, exchanges, and changes of mind

Our standard voluntary policy does not offer returns or exchanges solely because you selected the wrong size or color, or changed your mind. Check each product’s measurements, fit guidance, design, and color before checkout. An item supplied in a different size or color from your order is an incorrect-item issue, not a size-choice issue.

This voluntary policy reflects a made-to-order fulfillment model. It does not remove statutory cancellation, withdrawal, defective-product, or other consumer rights. Producing an item after an order is placed does not, by itself, mean every item is legally personalized or exempt from withdrawal rights.

Order changes and cancellations

Get order help as soon as you need to change or cancel an order. We will check its fulfillment status and confirm what can be done. Changes may not be possible after production or shipping begins. We do not promise cancellation until it has been confirmed, and any statutory cancellation rights remain unaffected.

How to request help

1. Get order help using the email associated with your order.
2. Include your order number, affected item, delivery or estimated delivery date, a description of the issue, and relevant photos. Please do not send payment card numbers or identification documents.
3. Wait for our response before mailing anything back. If a return is required, we will provide the correct address and explain shipping arrangements. Do not send packages to our business address or an unconfirmed fulfillment facility.

We will confirm the outcome and next steps by email. Any approved customer refund is processed through the applicable checkout/payment service, normally to the original payment method. Bank and platform processing times vary; we will confirm when the refund has been initiated. The fulfillment provider’s refund to the merchant is separate from your customer refund.

Sound kits, beats, and digital downloads

Our physical merchandise fulfillment providers do not fulfill digital products. Current sound-kit and beat purchases use BeatStars checkout; review the product description, file contents, compatibility, license, and checkout terms before purchasing. Those transaction terms and applicable law govern refund eligibility.

For an inaccessible download, corrupted file, duplicate charge, or product that differs from its description, contact us with the order information so we can help restore access or review the appropriate remedy with the checkout provider. Do not send the downloaded product files in an initial support email.

Digital purchases do not involve a physical return. Where a statutory withdrawal right applies, it is not automatically lost merely because a download is offered; any legally required express consent and acknowledgment must be obtained through the checkout process. This page does not override mandatory rights or the purchase-specific license.

Your statutory consumer rights

Nothing in this policy excludes rights that cannot legally be excluded. Eligible EU/EEA or UK consumers may have withdrawal and legal-guarantee rights, including a 14-day withdrawal period for qualifying distance purchases, subject to lawful exceptions. Customers in Brazil may have a 7-calendar-day right to cancel after receipt. Other jurisdictions may provide additional rights or longer claim periods.

For a qualifying statutory withdrawal, you pay the direct return-shipping cost only where that was disclosed before purchase and the law permits it. We cover required costs for faulty or incorrectly fulfilled items. If a statutory right applies, we will handle your request under that law, including any required refund timing and delivery-cost treatment. Contact us to exercise it; our 30-day fulfillment reporting window and voluntary no-change-of-mind policy do not shorten mandatory rights.

How the fulfillment policy fits

Slugwurf is your store contact. The applicable production partner’s policy governs the fulfillment claim between that provider and the merchant; it is not a substitute for this customer policy or your legal rights. The product and order information shown at checkout identifies the terms applicable to your purchase.

The policy disclosed for your purchase and applicable law govern your order. Later updates will not retroactively reduce rights already provided for a purchase.